If you have further questions, thank you for contacting us

I ) Quality of our products and our service

Do I have a warranty?

Mesclopes.com owes nothing to anyone, but to its customers! Our sole objective is the complete satisfaction of our customers, guaranteeing the growth of our sales. We are very attentive to you ship promptly ordered products. The shipping service we use is extremely efficient and reliable.

However, if exceptional your parcel will succeed damaged or does not match your request, you have 7 days from receipt to inform us and we will reship your order (goods must be in their original sealed packaging ) we replace it for free.

Finally, in the unlikely event that an expedition would be lost, you must notify us as soon as possible if your order does not reach you 9 days after your order. Although the transfer of ownership of goods is made when sending bec, we carefully study the possibility of a goodwill gesture. Attention for safety, in any order, Mesclopes.com keep your IP address (Internet address of your computer). We also reserve the option to refuse to sell to customers who suffer frequent shipping problems.

How do you distinguish yourself from your competitors?

Mesclopes.com is quite different from its many competitors net. We offer indeed a unique service that combines great prices, quality and authenticity of products, reliable supply and professionalism.

Order at Mesclopes.com is primarily to ensure the reliability and professionalism. We attach great importance to the time of receipt. Ordering genuine cigarettes, which provide you much fun while making money. In addition, we offer a simple and ergonomic web interface.

Finally, on our website, we prefer transparency effects Ad All prices are net *. Who has not seen a European website offer « Marlboro cartridge 27 € » and finally add 10 or 15 shipping costs at time of order? Do not ask us, this is one of you who pointed out to us!

As to some sites that display very low price in dollars, they will usually sell contraband cigarettes and Ukraine from Russia, and you are breaking the law. Sometimes they'll even sell counterfeit cigarettes produced in Asia.

With Mesclopes.com, finished all these hassles and in a few clicks, you can make savings safely.

* An additional shipping is applied only for shipments to the United Kingdom. € 9 per cartridge 0.9 per pack test

Indulge all countries?

Currently we only deliver to the following European countries: Austria, Belgium, Denmark, Finland, France, Holland, Ireland, Italy, Luxembourg, Sweden, UK. If your country is not included in this list, and you still want to use our services, do not hesitate to email us with your request.

I do not understand why I can not find a cigarette brand on your site?

We do our best to offer you the widest variety of brands. We normally provide you with the major tobacco brands available in the market. Nevertheless it is possible that some brands have escaped our notice, or they are not available in countries where we source.

Do not hesitate to contact us to report the missing mark. Until we accédions your request, why not try something else?

You should indeed find a similar taste among the fifty products that we sell. This is much easier than you can order a « test packets ® », ie individual packets. This will allow you to test favorable conditions other components of our offer.

Are these cigarettes have the same taste as I usually smoke?

All our products are authentic, manufactured and marketed by accredited suppliers within the European Union. Identical to your normal cigarettes, they bring you the same taste and the same pleasure. Finally, we attach utmost importance to the freshness of our products.

II ) Payment and confirmation

After placing an order, how will I know that my order has been accepted?

Upon receipt of your order is confirmed, a confirmation email is sent to the email address you provided when you registered address. You will then be notified by email when your payment is accepted, allowing us to treat fulfill your order.

Je n’arrive pas à payer avec ma carte bleue, que faire ? Si votre paiement vient d’échouer, nous vous invitons à réessayer, en vérifiant les points suivants :

  1. Allpay well accepts your type of card (Visa, Eurocard, Mastercard, Diners Club, JCB)
  2. You have successfully returned data card
  3. You have not exceeded your shopping recently surpassed ceiling

If despite all your payment fails again, please contact us and let us find a solution together relief. In order to fight against the fraudulent use of credit cards, Allpay uses extremely restrictive filters, which can sometimes be a bit too strict.

What is the wording of payment?

Votre paiement apparaît sur vos relevés bancaires avec la mention « Allpay »

Sécurité du paiement :

Your payment is secure and is done on a page that handles the SSL encryption (128 bits).

At no time do you have to fear for your credit card number: Only Allpay.eu company may have knowledge. It is a leader in the European market for online payment, and works in partnership with some of the largest banks.

How do I pay?

Secure payment of your order on Mesclopes.com is made online by credit card only. We use an external service provider (Allpay.eu) which is known only to your payment information.

We accept all major credit cards (Visa, Eurocard, Mastercard, Diners Club, JCB).

We specify an amount in Euros, but Allpay charge you the equivalent in Polish Zloty (converted during the day on the foreign exchange market). Specifically, for you, this does not change anything. However, we draw your attention to the fact that some issuers of bank card could under a payment Zloty charge you a small fee which shall not normally exceed 3% (less than one Euro, compared to 13-15 savings you make on each cartridge Mesclopes.com). We are thinking about a solution for you to avoid this charge.

The payment will appear on your bank statements with « Allpay ».

III ) Legal aspect

How often can I order

You are fully masters the frequency of your orders from your tobacco, as it is for your personal use. Unfortunately, there is not yet a service of automatic control. However, we study such a possibility very seriously which allow you to automatically receive cigarettes at a frequency you choose, without you having to move yourself ordering.

How much are you willing to give me up?

European legislation limiting a priori the amount of cigarettes that can be transferred from one country to another. Depending on the country, this threshold are between 200 and 800 cigarettes.

You remain free to order our many cigarettes as you want, as long as they are intended for your personal use. Following quantities requested, we may have to ship several packages that do not necessarily reach you on the same day.

Can I make a trade of your cigarettes?

The provisions of European regulations apply only to personal consumption. There you is not allowed to organize a trade sale. It is also one of the reasons that encouraged us to establish a system of innovative sponsorship. Through this, you are indeed associated with our development. Recommending us to your smoking friends, you will receive credits sponsorship, to deduct from future orders in Mesclopes.com.

Will I have to pay additional fees upon receipt of my order?

Under the provisions of the Single European Act of 14 February 1986, the Maastricht Treaty of 1992 and Article 8 of Directive 92/12/EEC of 25 February 1992, you have no further tax to pay on tobacco that you order. As an individual, you buy cigarettes for personal consumption in another EU country, and you organize transport are not subject to taxation other than the country of sale.

Is this legal?

Mesclopes.com service allows you to pay your legal tobacco cheaper.

We make you benefit from the provisions of European legislation. Pursuant thereto (including the Single European Act of 14 February 1986, the Maastricht Treaty of 1992 and Article 8 of Directive 92/12/EEC of 25 February 1992), the tobacco purchases made ​​by individuals within the European Union, for their own consumption and returned by them in their country of residence are not subject to any additional tax from the time of excise duty paid in the country of purchase. You can see that all our products carry a tax stamp of a member of the Union, which allows you to benefit from the measures outlined above and are strictly authentic.

(NB: Directive 92/12/EEC of 25 February 1992 states that « As regards products acquired by private individuals for their own use and transported by them, the principle governing the internal market lays down that excise duty shall be levied in the Member State where the products are acquired. »)

IV ) Your order: validation / shipping / tracking and receiving

What if my order does not arrive?

Our shipping method is usually very fast and safe. Moreover, the transfer of risk occurs when Mesclopes.com initiates shipment orders.

However, if a problem receiving your order, please contact us immediately (when you have not received your order nine days after placing an order) to consider the possibility of a goodwill gesture.

We also reserve the option to refuse orders to customers who have too many problems with reception. Finally, we keep track of the IP address from which the mail is passed control, and can use it when needed.

What should I do if my order arrived damaged?

We prepare our packages so as to avoid such problems. Cedi is, if by accident you your order arrives damaged, you have 7 days to inform us, and we will return. We will replace your order for free. Warning, this will only be possible to the extent that the package contained therein have not been opened.

I received my order but it is not what I ordered

Our process orders is extremely reliable and organized so that our preparers you ship the goods requested well. If by chance an error should occur, you have 7 working days from the receipt of your package to notify us. We will reship the product you actually ordered, after we have sent you the original package.

How and in how much time you will dispatch me my order?

We ship your cigarettes as soon as we receive confirmation of payment. On average, between placing your order and its receipt, it takes less than 7 days. Your tobacco is shipped to your address in discreet packaging. Surcharge when ordering, you can opt for an expedition with acknowledgment. Following quantities purchased, we can be brought to distribute your products in multiple packages, which do not necessarily reach you at the same time.

What will happen if I order a product you no longer have?

In general, we have permanent access to the products of the brands mentioned on our shop. It is possible that from time to time we are out of stock after you've ordered. In such a case, we will keep you informed as soon as possible to let you choose between wait, modify your order or refund.

I have a question about tracking my order

You are kept informed by email of the status of your order. You can also, once you are registered, check the status of your orders and your history.

Finally, if you have a specific question, you can contact us on the contact form stating clearly:

  • Your order N°
  • The date of purchase
  • All further details useful

What confirmation will I receive ? Commitments confirmation

Mesclopes.com will notify you by email to each of the following steps:

  1. Validation control
  2. Confirmation of receipt of payment
  3. Preparing your order
  4. Shipping your purchases

Why should I register?

To save you time during your next purchases and better process your order, we offer you the opportunity to register on our site. On your next payment Mesclopes.com, simply login to your shipping information are automatically filled.

How to order?

Order at Mesclopes.com, nothing more simple:

  1. Select cigarettes and the quantities you wish to purchase, by browsing the list of brands that we offer. You can always check the details of your basket and change it by clicking on the top menu.
  2. To complete your order, click « Proceed to checkout ».
  3. Now you need to connect, or enter your details if you are not already a member.
  4. You need to choose the method of delivery (normal or recommended).
  5. You access a summary of your order. If you agree, you report having read the terms of sale and can move on to the actual payment phase.
  6. You are now being redirected to the site Allpay.eu our payment provider. At no time will your credit card information does not pass Mesclopes.com. The only entity to take cognizance is Allpay.eu, the European leader in online payments.
  7. After confirming the payment on site Allpay.eu, you are redirected to Mesclopes.com
  8. Congratulations, your order is validated. As soon as we confirm Allpay validation of your payment, Mesclopes.com will ship your purchases.

V ) Site features

How can I be kept informed of your promotions and your news?

To be kept informed about news and promotions Mesclopes.com, you can subscribe to our electronic newsletter. You can unsubscribe at any time.

I have a question I can not find the answer

If after reading the FAQ site and detail you still have an unanswered question, please do not hesitate to contact us using the appropriate form. We will try to answer you as soon as possible.

Why the test packet ® ?

To facilitate the choice and allow our customers to test freely our service and tobacco brands we sell, we advise you to order a test ® package. For € 4.5, you can receive the package of your choice at home. Once you are set on the brand that you like, you can order it in larger quantities and start making much more significant savings.

What is sponsorship?

To enable you to achieve even greater savings, and encourage you to share our service with your smoking friends, we have established a system of sponsorship innovative and very beneficial to you.

Every time one of your referrals buys us a cartridge, your account is credited Mesclopes.com 1.5 credits sponsorships, which will be deducted from your next order.

Thus, you are rewarded every time you allow your loved ones to save.